MasterBuilt Frequently Asked Questions

Please follow the link below to the official MasterBuilt website for their comprehensive FAQ section.

Fast & Free UK delivery

Delivery is free for all UK mainland orders*. We use Royal Mail for all shipments except the largest items. For orders placed before 1 PM Monday to Friday, we strive to provide next working day delivery*

Simple returns and exchanges

Ordered the wrong size or style? Problem with your order? You are welcome to exchange your items.

Always here to help

We are based in Faversham, Kent. We are always happy to help! Give us a call on
01795 53 43 43 Mon-Fri 9-5. Please note, we are not open to the public.

Quality & Care

Our focus is quality products coupled with outstanding customer service. Since 1999.